Kudos To Belliso Foods
Unbeknownest to me, the wife responded to the folks at Michelina’s Budget Gourmet after they apparently read my initial post detailing the huge bug she found in her frozen dinner. Michelina’s not only apologized for this unfortunate incident, they provided her with a check to refund the purchase price of this defective product and sent her coupons for five free entree meals. Click the letter to embiggen…
It’s nice to see a company attempt to make amends, going so far as to having the Chairman himself sign the apology letter. They’ve done what any reasonable company should, and for that we applaud them. I’m sure there are countless suppliers from which they obtain their raw products, so it’s understandable that something such as our “bug incident” could slip past quality control.
Now, don’t get me wrong…we’re still quite disgusted by finding this bug in one of their products, but we’re not going to keep beating the drums of dispair for the simple reason that Michelina’s / Belliso Foods not only went out of their way to get in touch with us, but also honestly apologized without any prodding on our part, and made right on the situation.
My initial post regarding this incident was to shame a faceless corporation, but after being in contact with them and seeing firsthand how they immediately tackle tough situations, taking the initiative to quickly resolve and correct deficiencies, and strive to ensure future incidents are not repeated, Belliso Foods is to be commended for making the best out of an unfortunate situation.
The wife feels much better about this, and thanks you for your multiple e-mails and your letter. It’s obvious, though her communications with you, that you’re truly concerned about this incident, and that changes will be made to ensure that future situations will not occur.
Lip service or not? I’m sure, in the end, we’ll all find out.
Now, if only all other businesses followed their excellent example.
Thanks for sharing…..I quit looking at their products in the frozen foods.
Yeah, even though they stepped up and tried to right this wrong, our confidence in them is, admittedly, shaken. Perhaps time can heal this psychic wound?
Thanks for giving the apology as much coverage as the offense. You held them accountable, they tried to make amends. That’s about as good as it gets, other than not finding the bug in the first place.
Thanks Dan. I try to be as fair as possible. It wouldn’t be right to harp on a company, then not chronicle any steps taken said company to rectify the situation. In my eyes, Belliso Foods did more than what a lot of companies would do when a situation such as this one is brought to their attention.
Its great that they sent a response, refunded the purchase and sent some coupons. That appears as if they want to make sure that this incident has be taken seriously by the company and you’re not “just another customer” or a number in their volume of sales.
The response from this company has put them back in my good graces because I was nearly too and through with them after reading what your wife found in the older post. I wish I found this post earlier and only found it today after searching for that other one you wrote so I could link to it. I still don’t know if I’m willing to buy any more Michelina’s products but if a purchase if made in the future and something is not right, at least they have shown to actually care about their customers. That’s always a good thing.