New Cube / Steer Clear Of Cube4You
I was messing around with my new 4×4 Rubik’s Cube a few days ago when it locked up on me, then suddenly (and quite unexpectedly) exploded / disintegrated in my hands. Colorful cubes of plastic poured from my hands and on to the faux wood of the kitchen floor. It was a tragedy to be sure, but nothing I couldn’t recover from.
With wallet in hand I raced upstairs to purchase a replacement. My first stop was Cube4You, but their funky site just didn’t want to play nice with Safari or Firefox. Here’s what Cube4You sent me when I signed up:
Note: our system don’t accept Firefox now , when you pay , you shall use Internet Explorer , we’ll fix this soon.
“You shall use Internet Explorer.” Frak that. I hate any company that tells me what to do.
Willing to give them the benefit of a doubt that they just haven’t quite grasped the intricacies of the english language, I sent a quick e-mail to them asking an innocuous question about their cubes. A whole day passed and I never received a response (heck, four days later as of this writing and still no response), which didn’t fill me with happy fuzzies. Okay, I guess Cube4You doesn’t get my business (and it shouldn’t get yours either with their lousy customer support).
My next stop was Cubefans. Taking a chance I placed my order. Minutes later I received a confirmation number. Ten minutes later I received another e-mail stating that my order had been shipped. This e-mail also included a UPS tracking number, and there was my order, ready to be processed.
Three days later and I’m now the proud owner of a new Eastsheen cube. If you need a new 4×4 cube, I’d definitely recommend Cubefans. They’ve got my business from now on!
Inside the shipping envelope was a sturdy box protecting my valuable cargo
My replacement stickers and new cube. This Eastsheen A4 has great action for a 4x4. Single digit control, no lockups...great cube!
Cube4You will be losing lots of customers by not bein compatible with different browsers, or at least the ones that are being widely used. What’s up with their disclaimer note: “our system don’t accept Firefox now” is not exactly placed well. The word “Don’t” should be “Doesn’t” and that right there means this is not a good place to be purchasing anything from. Typos in greeting cards or letters from friends and family are one thing…when people go into business…that’s another ball game because they are expecting consumers to pay them but have not even taken the time to perfect the way they address consumers who are shopping on their site.
Oh, and Congrats on the new Cube!
dude first of all.. fail. Cube4you is Cubefans. The same guy runs them both (why do you think he sends you to cubefans if you have a different browser). and second of all he is chinese (hence the english problems) but is in no way shape or form a bad man to do business with. Ive had nothing but good service when dealing with cube4you
Gee, Cole, why so sensitive? If it’s one man running two different sites, why was the customer service so horrible on Cube4You? I’m simply reporting my first hand experiences, hoping to save people time and frustration. I don’t care if the man is Chinese, Japanese, or even Martian. If I get jerked around then I’m going to make note of it and not visit that particular site again.
Perhaps Cube4You should update their code to accommodate browsers other than IE. It’s no longer the 90′s. He should get with the times.